Shipping policy
Thank you for shopping with VIDA! We strive to provide you with a seamless shopping experience, and we want to ensure you’re well-informed about our shipping practices.
Processing Time:
- Orders are typically processed within 2-5 business days after confirmation of payment. Please note that processing times may vary during peak seasons or promotional events.
Shipping Methods:
- We offer a variety of shipping options to meet your needs, including standard, and express shipping. Available options will be presented at checkout.
Shipping Rates:
- Shipping rates are calculated based on the destination, package weight, and selected shipping method. You can view the shipping costs at checkout before finalizing your order.
Domestic Shipping:
- We currently ship to all Canada. Delivery times typically range from 3-5 depending on your location and selected shipping method.
Order Tracking:
- Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.
Lost or Stolen Packages:
- While we do our best to ensure safe delivery, we cannot be held responsible for lost or stolen packages once they have been marked as delivered. If you experience an issue, please reach out to your local postal service for assistance.
Contact Us:
- If you have any questions or concerns regarding your order or shipping, please contact our customer service team at costumerhelpvida@gmail.com. We’re here to help!
Thank you for choosing VIDA! We appreciate your support and look forward to getting your order to you!